Return & Refund Policy

Return & Refund Policy

Effective Date: July 2026

At CuddleKins, we are committed to providing high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please read our Return, Refund & Replacement Policy below.

1. Return Eligibility

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • Products that are damaged due to customer handling, altered, used, or returned without original packaging may not be eligible for return.

  • Products purchased during clearance sales, promotional offers, or special campaigns may not be eligible for return unless the item is defective or damaged.

2. Return Process

To initiate a return, please contact our customer support within 7 days of receiving your order.

Kindly provide:

  • Order Number

  • Reason for Return

  • Images or videos of the product (if requested)

Once your request is reviewed and approved, our support team will guide you through the return process.

Email: Support@Cuddlekins.in

Phone: +91 7303282877 / +91 9318365175

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please share:

  • Order Number

  • Clear images or videos showing the issue

After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Damaged, exchanged, or replacement products will be dispatched and delivered within 5–7 working days after approval of the request.

4. Exchange Policy

Exchange requests are subject to product availability.

Customers must raise an exchange request within 7 days of delivery.

Once approved, the exchanged product will be processed and delivered within 5–7 working days.

5. Replacement Policy

If a replacement is approved due to manufacturing defects, damage during transit, or an incorrect product being delivered, the replacement order will be processed after verification.

Replacement products will be delivered within 5–7 working days from the date of approval.

Damaged / Exchange / Replacement products will be delivered  5-7 working day .

6. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method used during checkout.

  • Refunds are generally processed within 5–7 working days, depending on your bank or payment service provider.

  • Shipping charges (if applicable) are non-refundable unless the return is due to our error or a defective product.

7. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. Non-Returnable Items

Returns will not be accepted for:

  • Used, worn, or washed products

  • Products without original tags or packaging

  • Products damaged due to customer misuse or improper handling

  • Products returned after the 7-day return period

  • Clearance sale or promotional items (unless received damaged or incorrect)

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check your bank account.

  • Contact your bank or payment service provider.

  • If the issue still persists, please contact our customer support for assistance.

10. Contact Us

For any return, refund, replacement, or exchange-related assistance, please contact us:

CuddleKins

Address:
J-7/93, First Floor,
Rajouri Garden,
New Delhi, India

Email: Support@Cuddlekins.in

Phone:
+91 7303282877
+91 9318365175

Business Hours:
Monday – Friday
10:00 AM – 5:00 PM (IST)

By placing an order with CuddleKins, you acknowledge and agree to this Return, Refund & Replacement Policy.