Refund Policy

Refund & Return Policy

Effective Date: July 2026

At CuddleKins, we aim to provide a smooth shopping experience and ensure that our customers receive products in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

  • We accept returns within 7 days of delivery of the order.

  • Products must be unused, unworn, unwashed, and returned in their original packaging with all tags and accessories intact.

  • Items that are damaged, altered, used, or returned without original packaging may not be eligible for return.

  • Products purchased during special sales, clearance offers, or promotional campaigns may have limited return eligibility.

2. Return Process

To request a return, customers must contact our support team within 7 days of receiving the order.

Please share:

  • Order number

  • Reason for return

  • Images/videos of the product (if required)

Once the return request is approved, our team will guide you through the return process.

Email: Support@Cuddlekins.in
Phone: +91 7303282877 / +91 9318365175

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery along with clear images/videos of the received item.

After verification, CuddleKins will provide a suitable resolution, which may include replacement or refund.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method used during purchase.

  • Refund processing may take 5–7 working days depending on your bank or payment service provider.

  • Shipping charges, if applicable, may not be refundable.

5. Exchange Policy

Exchange requests are subject to product availability.

Customers must contact our support team within 7 days of delivery to request an exchange.

6. Order Cancellation

  • Cancellation requests can only be accepted before the order has been processed or shipped.

  • Once the order has been dispatched, cancellation may not be possible.

7. Non-Returnable Items

Returns may not be accepted for:

  • Products showing signs of use or washing

  • Products without original packaging or tags

  • Items damaged due to customer handling

  • Products returned after the eligible return period

8. Late or Missing Refunds

If you have not received your refund after the mentioned processing time:

  1. Check your bank account or payment provider details.

  2. Contact your bank/payment service provider.

  3. If the issue continues, contact our support team for assistance.

9. Contact Us

For any return or refund-related queries, please contact:

CuddleKins

Address:
J-7/93, First Floor,
Rajouri Garden,
New Delhi, India

Email:
Support@Cuddlekins.in

Phone:
+91 7303282877
+91 9318365175

Opening Hours:
Monday – Friday
10:00 AM – 5:00 PM (IST)

By placing an order with CuddleKins, you agree to the terms mentioned in this Return & Refund Policy.